Frequently Asked Questions
Everything you need to know about our premium outdoor gear and services.
What is your standard shipping timeframe?
We offer standard shipping within 3-5 business days. Expedited shipping options are available at checkout for those needing their gear sooner for upcoming expeditions.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are Mountain Equipment products covered by a warranty?
Yes, all our technical apparel and equipment are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How should I care for my waterproof down jacket?
To maintain performance, we recommend machine washing with a specialized technical cleaner on a gentle cycle and tumble drying on low heat with dryer balls to restore loft.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.